Our policy lasts for 14 days from your order's delivery date.  Unfortunately, we cannot offer you a refund or exchange if 14 days have elapsed since delivery.

To qualify for a return, your item must be returned unworn, unwashed, undamaged, unused, and must have all original tags attached as well as its original packaging. This includes any items received as gifts.

Please note that KingdomBoutique does not offer price adjustments at this time.

To process your refund, kindly send an official request for cancellation, return or exchange to orders@kingdom.boutique

Please avoid sending back your purchase without prior notification.

Returns (if applicable)

• You may return ordered items in their original condition, unworn, with all tags attached within 14 days of receiving the order.
•  You are responsible for the shipping costs to return the item to us.
•  Please kindly provide us with the tracking number of the returned item. Without this number, your Return or Exchange Request cannot be processed.
•  Once we've checked your returned package, and provided all the necessary conditions are met, you'll receive your refund immediately.
  
•  Please be advised that a 30% restocking fee will apply if a cancellation request is made more than 24 hours after the order was placed.
  
•  Additionally, please note that shipping costs are non-refundable.
  
•  It's important to mention that custom orders, including those that differ from the size chart instructions, changes in dress color, or combining different sizes for top and bottom (such as 5 for top and 7 for bottom), are also non-refundable.
  
• Once we have received and checked your return, we will send you an email to inform you of its receipt. We will also inform you whether your refund request has been approved or rejected.
  If your request is approved, your refund will be processed, and a credit will be applied automatically to your credit card or original method of payment within a specific number of days.

Late or missing refunds (if applicable)

• If you have not received a refund yet, first check your bank account again.
• Then contact your credit card company; it might take some time before your refund is officially posted.
• Next, contact your bank, as there is often a processing time before a refund is posted.
• If you've completed all necessary steps and have yet to receive your refund, kindly contact us at orders@kingdom.boutique.

Sale items (if applicable).

Only regularly-priced items are eligible for a refund, unfortunately, discounted items cannot be refunded.

Shipping

• You will be provided with the address to which the item should be posted.
• You are responsible for covering the shipping costs necessary for the return of your item. Please note that shipping fees are non-refundable and will be deducted from your refund if applicable.
• The time it takes to receive the exchanged product may vary depending on your location.
• If you are shipping an item over $50, it is advisable to use a trackable shipping service or purchase shipping insurance. We cannot guarantee the safe return of your item.

  Note: placing an order here, you accept all policies.